The Sanlam Group is one of South Africa’s leading financial services groups and includes Sanlam Limited and all its subsidiaries and associated or affiliated companies.
Information contained on the website is intended to serve as general information on the chosen subjects and not as an exhaustive treatment of those subjects.
Calculations which may be displayed on the website are intended for the convenience of clients, may be approximations, and are intended only as guidelines. Should you wish to rely on any calculation you are advised to check the calculations before using them as Sanlam will not be liable for any inaccuracy in the calculation.
Subscribing to any service or buying any product through the website is subject to Sanlam’s contractual Terms and Conditions, and applicable legislation.
Links to third party websites are provided for convenience only, and may be discontinued at any time. The fact that Sanlam provides a link to a third party website does not necessarily mean that Sanlam endorses, authorises, or sponsors that website, or that Sanlam is affiliated to such website’s owners or sponsors.
If any third party website, which is not under the direct control of Sanlam, can be accessed from a link displayed on the Sanlam website, Sanlam shall not be responsible or liable for any content displayed on the third party website.
The content or information displayed on a Sanlam website or any third party website which may be accessed through links provided on the Sanlam website is not intended as advice but merely as information. Before making any decision or taking any action based on any information displayed on the Sanlam website or any such third party website that may affect your personal finances or business, it is recommended that you first obtain appropriate professional advice.
Use of the Sanlam website or the purchase of services or products from the country from which you may access the website may be illegal in that country. Your use of the website for any purchase that you may make is entirely at your own risk. It is recommended that you ensure that the use of the Sanlam website for any purchases made by you is not in violation of the laws of any country by which you may be governed.
Sanlam’s services and products may not be available in your country. Contact Sanlam or your local financial or legal adviser to find out which of Sanlam’s services and products may be available to you.
Unless indicated in writing by Sanlam, nothing on the Sanlam website shall constitute an offer for sale of any service or product.
The information provided on the Sanlam website is not, nor must you regard it as financial or investment advice.
If you wish to use the information displayed on the website to purchase any service or product or procure financial or investment advice from Sanlam, your request to do so shall be regarded by Sanlam as an offer to do business with Sanlam, which may be accepted by Sanlam if it chooses.
The acceptance of your offer will be subject to the Terms and Conditions governing the service, product, or advice at the time of the acceptance of the offer.
The responsibility for ensuring compliance with any laws or regulations which may apply to you, remain exclusively yours and in making an offer you are deemed to have indemnified Sanlam (held Sanlam harmless and agree to reimburse Sanlam) against any loss or damage that it may suffer arising from you breaking any laws applicable to you.
While Sanlam will take care to provide accurate information on the Sanlam website, the information displayed on the Sanlam website is provided without any express or implied warranty (guarantee that the information is correct) of any kind whatsoever. In particular, Sanlam does not warrant that it is appropriate or suitable for any particular purpose, that it is complete or accurate, or that it or any hardware on which it is stored is virus-free.
Unless otherwise indicated in writing, all information, products, and services displayed on or accessed through the Sanlam website are for your personal and non-commercial use only. You may not:
When you communicate with Sanlam by electronic communication provided or as may be directed on this website, you consent to receiving responses to your communications by electronic communication addressed to you by Sanlam. You thereby agree that all electronic agreements, notices, disclosures, and other communications sent by Sanlam satisfy any legal requirement that such communications should be in writing.
You accept the risks inherent in electronic communication in whatever form.
You consent to Sanlam acting on the information communicated to Sanlam electronically. You are responsible to ensure that Sanlam has received the information communicated electronically.
You acknowledge and consent that Sanlam, in its discretion, may retain and store your electronic communications as may be lawfully required. You agree that the electronic records stored by Sanlam will constitute rebuttable proof (it may be challenged) of the content of the records.
Any email communication sent to you will be regarded for the purposes of this agreement to have been received by you when it enters an information system outside of the control of Sanlam.
If you subscribe to a service or product provided on the Sanlam website you may be required to choose a user ID (an identifying name) and a password. You are entirely responsible for:
You may access the Sanlam website using a mobile device (including a mobile telephone).
The Sanlam website is designed and configured for use by Internet browsers which are typically used on computers and not mobile devices. Sanlam is not responsible for the wireless services used by mobile devices, and disclaims any responsibility for the lack of functionality or capability or reliability of any mobile device or software used to access the Sanlam website.
While the use of the Sanlam website is free of charge, you will be responsible for any fees which may be charged by your service provider which may be associated with your browsing of the Sanlam website.
Sanlam is also not responsible for the communication of any person or confidential information between you and the Sanlam website or any electronic communications mechanisms facilitated by the Sanlam website and disclaims any liability for deficiencies in privacy or security of any communications made or received between the mobile device and the Sanlam website.
The functionality and use of your mobile device are outside of the control of Sanlam and Sanlam will not be responsible for interference with the integrity, transmission, delays, limitation of network coverage, outages or interruption in the services supplied supporting the mobile device.
If any payments are to be made by you to Sanlam you will be required to use a payment system authorised (consented to in writing) by Sanlam. Sanlam shall only use a payment system that is sufficiently secure considering the nature of the payment to be made and the risk inherent in making the payment electronically. Sanlam accepts liability for any damages that may be suffered to you due to a failure in a payment system authorised by Sanlam.
Sanlam will not be responsible for any loss incurred or damages suffered (whether direct, indirect, special, or consequential) to you or any third party that may be attributable, directly or indirectly, to the use of, or reliance upon, any content displayed on the Sanlam website by you.
Except as provided in 7, Sanlam will not be responsible for any interruption, delayed or failed transmission, loss of programs or other data, or the storage or delivery of information resulting from whatever cause.
For all purposes, and in particular for purposes of 6 above, you warrant (confirm):
The website and all its content (including software, text, graphics, icons, hyperlinks, private information, and designs) are owned by or licensed to Sanlam.
As the intellectual property rights in the content referred to immediately above are protected against infringement by local and international legislation and treaties, it may not be used in any way without Sanlam or the licensor’s prior written consent.
The image used on all banner visuals as part of the Budget Speech Campaign is governed under the Creative Commons Licence (Attribution 3.0 unported) and has not been modified.
Sanlam reserves the right to:
Your use of the Sanlam website will for all purposes relating to its use, constitute your consent and submission to the jurisdiction of the High Court of South Africa (Cape of Good Hope Provincial Division).
Any claim arising from the use or inability to use the website, an application for, and the rendering of a service or providing of a product is subject to the laws of the Republic of South Africa – in respect of both the basis of the claim [contract, delict (tort), or any other], and the law relating to procedure and evidence.
All proceedings will be held in English and the unsuccessful party will be liable to pay all costs incurred by the successful party, including costs as between attorney and own client.
The content of an email – which may include one or more attachments – is strictly confidential, and is intended solely for the use of the named recipient(s). If you’ve received this email in error, you’re not permitted to disclose, distribute or retain it – you’re requested to notify the sender immediately by return email and then delete it.
Email isn’t necessarily secure or error-free; information could arrive late or contain viruses, or be incomplete, intercepted, corrupted, lost, or destroyed. It’s the responsibility of the named recipient(s) to ensure that emails are virus-free. Sanlam does not accept any liability for damage caused by any virus or other malware transmitted by this email.
No employee, contractor, or intermediary is authorised to conclude an agreement on behalf of any member of the Sanlam Group by email, without express written confirmation by a duly authorised representative of that member.
The use of, and content of emails are intended for the Sanlam Group’s business. If it’s used for any other purpose, the views expressed are those of the sender and no liability will be attached to any member of the Sanlam Group.
The Sanlam Group reserves the right to monitor, access, intercept or block emails addressed to all Sanlam Group addressees, in accordance with our email policy, as it applies from time to time.
Please address any disputes and complaints arising from the use of SMSs to the Sanlam Client Protection and Compliance Department at firstname.lastname@example.org.
Copyright 2000-2004 © Sanlam Life Insurance Ltd ("Sanlam"), Bellville, Cape Town, South Africa. Sanlam owns this web page and its content. All rights not expressly granted are reserved.
Your privacy is important to us.
Always ensure that we have your latest cell phone number, and alert us immediately if your cell phone has been lost or stolen.
Sanlam will in no event be responsible for any direct, indirect, special or consequential loss or expense that may be attributable, directly or indirectly, to the use of SMSs.
Sanlam won’t be responsible for any interruption, delayed or failed transmission, loss of data, storage or delivery of information resulting from any cause.
All the information sent by us via SMS is provided without any representation or warranty whatsoever, whether expressed or implied. In particular, Sanlam makes no representation or warranties about the correctness of any information contained, the suitability of any products or services mentioned, or the soundness of any general advice offered in a SMS.
In the event of SMSs sent by Multi-Data on behalf of its client(s), Multi-Data/Sanlam Life accepts no obligation to verify the correctness of any information received from the clients and contained in such SMSs, and disclaims liability for any errors.
The use of, and information appearing in SMSs is governed and interpreted in accordance with the laws of the Republic of South Africa.
Nothing on any SMS should be construed as granting (by implication, estoppel, or otherwise) any license or right to use any intellectual property rights envisaged in the previous paragraph without our written permission. You may not use the name of Sanlam or our logo in any way without our prior written permission.
1.1. Sanlam Secure Services, hereafter also referred to as "the service", is a free service provided by Sanlam that, after successful registration, allows you access to your product portfolio, tax certificates, statements and other services, as well as transacting, where relevant, for participating Sanlam businesses.
1.2. Participating Sanlam businesses include:
1.3. The service can be accessed via www.sanlam.com.
1.4. After authentication, and for your convenience, we may allow access to other secure Sanlam sites without requiring you to log on again.
1.5. Please make sure that you understand these Terms and Conditions as they constitute a binding agreement between you and Sanlam.
2.1. applies to users of Sanlam Secure Services
2.2. applies along with any other Ts&Cs that govern your products and services with Sanlam
2.3. becomes effective when you access the service for the first time
2.4. constitutes a binding agreement between you and Sanlam
3.1. Ts&Cs for Secure Services are available on our website and as links on individual pages.
3.2. Sanlam may amend these terms from time to time. Should this happen, you will be required to accept the amended Ts&Cs before continuing use of the service.
3.3. You cannot use the system without accepting the latest Ts&Cs.
4.1. For the purposes of this agreement Sanlam is defined as Sanlam Life Insurance Limited, as well as some of its subscribing or participating subsidiaries, business units and service providers as the case may be.
5.1. In order to register, you need to own a product or service available from one of the participating Sanlam businesses.
5.2. Valid users include individuals acting on their own behalf, proxies (individuals acting on behalf of other individuals) and authorised representatives (individuals acting on behalf of non-natural entities).
5.3. You may not use false information or impersonate any person or entity during the process.
5.4. You agree that Sanlam may verify your cell phone number and/or email address, used during registration, with your service provider.
6.1. To access the service, you need a computer, cellular phone or other device (for example an iPad or Tablet) with internet connectivity.
6.2. You need to have a cell phone number and email address.
6.3. You are responsible for buying, installing and maintaining your connection to the internet and must pay all related costs and fees.
6.4. If you access the service via a cell phone, you need access to a cell phone and a SIM card.
6.5. You are responsible to buy your own cell phone and SIM card and register with a cellular service provider.
6.6. You are responsible to keep your devices safe by updating to the latest versions of operating and security software and by running reputable antivirus software.
6.7. You are not allowed to intentionally disable the security mechanisms on any computer, cell phone or other device used to access the service, with the aim to install unauthorised software, modify system or data files or preferences, or to bypass specific security features.
By accessing this service, you consent to the following:
7.1. In order to deliver the service, Sanlam uses the information you provide to identify your products and deliver a combined portfolio view across various Sanlam businesses – the list of which can change from time to time.
7.2. As you purchase additional products or services your portfolio summary automatically expands to include these.
7.3. Sanlam uses your information and online activity to continuously develop and improve the service.
7.4. Once you have successfully logged in, and depending on the products in your portfolio, you may be allowed to access other relevant Sanlam sites without logging in again.
7.6. To improve security, and depending on the functionality available to you, you may be required to enter a ‘One Time Pin’ (OTP) from time to time.
8.1. You authorise Sanlam to execute any transactions or instructions initiated through this service.
8.2. The normal transaction rules and requirements apply for instructions initiated through this service. Should you be required to provide additional documentation, Sanlam will contact you directly.
8.3. Although the service is deemed to be available 24/7, the normal daily transaction cut-off times and rules apply.
8.4. Due to time delays and other pending transactions, product information presented may be different on the administration platform when the instruction is received by Sanlam. If required, you will be contacted to provide an alternative.
9.1. You can allow another person to act on your behalf by completing the required registration process.
9.2. Sanlam will act on all instructions received from this person as if it was from yourself.
9.3. This authorisation only applies to this service and does not apply when you engage with Sanlam through other servicing channels.
10.1. The service is available seven days a week, 24 hours a day. It may, however, be unavailable from time to time due to routine maintenance, emergency repairs or circumstances beyond our control, for example, electricity blackouts or telecommunications network problems.
10.2. Product information presented on this channel may be delayed. You can always confirm the most recent product information by contacting Sanlam’s Client Contact Centre.
11.1. You consent and give Sanlam permission to process, which includes to collect and use personal information and browsing history for internal purposes, with the aim to provide and improve the service, keep a list of registered users and keep record of actions executed.
11.2. Sanlam will not share your personal information with any third party without your consent, unless ordered by a court of law to do so.
11.3. You agree to allow Sanlam to store cookies on your device.
12.1. Since we deal in a non-face-to-face environment, you must enter the correct credentials, for example username and password, every time you access the service.
13.1. You must take all reasonable precautions to prevent unauthorised persons to access the service using your credentials.
13.2. Never show or give your credentials to another person, including employees of Sanlam.
13.3. Sanlam will never ask you to click on a link to confirm your credentials or personal information.
13.4. Sanlam will never ask you to provide or confirm your credentials via an e-mail, SMS or instant message.
13.5. If you suspect that someone else knows your username or password, please change it immediately or contact the Client Contact Centre to lock your account.
13.6. It is good practice to change your credentials from time to time, even if you do not suspect that someone else may have gained unlawful access thereto.
13.7. If you want to disable your account, please phone our Client Contact Centre. The details are available on the website.
14.1. Information sent over unsecured networks or communication systems, can be unlawfully monitored, intercepted or accessed. Although Sanlam takes all reasonable steps to prevent this, the risk remains with you.
14.2. Please read and take note of the security tips and information available on the website from time to time.
14.3. It is recommended that you do not use public computers such as in internet cafes, but if you do, take special care as your credentials could be compromised.
15.1. The service is the property of Sanlam.
15.2. You are not allowed at all to reverse engineer, decompile, disassemble or attempt to modify any part of the service.
15.3. You may not post or upload any content that is of an unacceptable, unethical or unlawful nature (for example, content that is threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic or profane) or content that could potentially damage Sanlam’s image or reputation or impair its ability to do business. For this purpose, Sanlam will be entitled to monitor such content.
16.1. Although we take reasonable care to prevent harm or loss to you, Sanlam will not be liable for any loss or damage you may suffer arising from your ability or inability to use the service. This will not apply where the loss arises due to Sanlam’s negligence or intent.
16.2. In addition to the above, Sanlam is not liable for:
17.1. We may end this service at any time or end your right to use the service after giving you reasonable notice.
17.2. We may also end your right to use this service immediately and without notice if:
17.3. You may deactivate your account at any time by contacting our Client Contact Centre.
18.1. The service and all its contents, including web pages, software, text, graphics, icons, hyperlinks, private information and designs, are owned or licensed by Sanlam.
18.2. As the intellectual property rights, referred to immediately above, are protected against infringement by local and international legislation and treaties, it may not be used in any way without Sanlam or the licensor’s prior written consent.
18.3. To obtain Sanlam’s consent, please address the request to email@example.com.
19.1. Your use of this service will, for all purposes relating to its use, constitute your consent and submission to the jurisdiction of the High Court of South Africa (Cape of Good Hope Provincial Division).
19.2. Any claim arising from:
19.3. All proceedings will be held in English and the unsuccessful party will be liable to pay all
20.1. No failure or delay by Sanlam to exercise any of its rights will be construed as a waiver of any such right.
20.2. If any of these Terms and Conditions is held to be invalid, unlawful or unenforceable, the term or condition will be deleted from the remaining Terms and Conditions which will continue to be valid to the full extent permitted.